More time. Faster follow-through. New possibilities for growth. We design, build and implement AI around your business, so you don’t have to figure it out alone.
Brought to you by Merit Consulting
20 years helping enterprises put technology to work. Now building AI solutions for you.
Built for your work. Implemented for your team. Ongoing support when you want it.
Choose your industry for specific solutions, example workflows and implementation prices. Or keep exploring below.
From the first customer inquiry to the last administrative handoff. Choose your industry to see specific ways AI could help, then start with the work that matters most.
Choose a focused solution or a connected team of agents. We confirm your systems, data and approval rules before implementation, using built-in software features first. Packages below include only their named workflows, not every solution shown here.
Explore the workflows +See a solution that fits? Tell us about your business and the work you want to improve.
Discuss your AI solutions +We believe in American small & mid size businesses. We are one. And we believe AI can help small and mid-size businesses do more than ever before.
More capacity without more busywork. Faster answers. Better follow-through. Technology that helps your people focus on the work only they can do. That is the opportunity behind Merit SMB AI.
We make it practical: build solutions around your business, implement them with your team, and provide ongoing support when you want it.
Explore our enterprise consulting business: Merit Consulting ↗
For 20 years, Merit Consulting has helped enterprise companies put technology to work. Our independent, family-owned firm brings the experience, care and follow-through it takes to turn ambitious plans into practical results.
AI puts powerful capabilities within reach of small and mid-size businesses. Merit SMB AI brings that opportunity to you, backed by the same people and delivery discipline behind Merit Consulting. We build around your work, make the technology easy to use, and help your team get value from it.
You work with a U.S.-based team, not an offshore handoff.
Jonathan founded Merit and brings 25 years of experience across enterprise technology transformations. His work has put him alongside business leaders, technology teams and the people who depend on new systems every day.
For Merit SMB AI, that means building around the business, not asking the business to bend around the technology.
More about Jonathan ↗
Rob brings 25 years of technology and transformation experience, including leadership at EY and Waste Management. He has seen the work from both sides: advising businesses and leading change from inside one.
For Merit SMB AI, that means practical solutions, clear expectations and service people can rely on.
More about Rob ↗
Enterprise technology-change and adoption experience at Merit, not Merit SMB AI customer results or endorsements.
You don’t need to become an AI expert. Bring us the work you want to improve. We turn it into a practical solution, built around your people and the systems you already use.
Help us understand the work. Choose the priorities. Approve the result.
OUR PARTDesign it, connect it, test it and help your team use it.
Choose the outcome worth pursuing: time returned, a better customer experience or work that stops falling through the cracks. We check your tools and data, then agree exactly what we’ll deliver and what it will cost.
We configure and connect the solution, then test it against everyday situations and the exceptions that matter. Your team sees how it works and approves the important decisions before launch.
We train your people and document how to run the solution. Your team can take it from there, or choose an ongoing support plan. Expand only when the next use case makes sense.
Your workflows are implemented in customer-owned accounts, with access and a documented handoff agreed before work begins.
Choose your industry and a starting package. See the estimate change right here.
Examples, not guaranteed savings. Payback assumes you can put the returned time to useful work at the stated hourly value. Payroll may stay the same. Each package explains the assumptions below.
Planning estimates, not binding quotes. Ranges assume permitted access, usable data, supported integrations and a named reviewer. The final proposal confirms deliverables, acceptance tests, handover and responsibilities.
Vendor licenses, model/voice usage, taxes and ongoing care are additional. Custom APIs, major data cleanup, regulated advice, autonomous financial actions and 24/7 response are not included unless expressly scoped. Lower software subscription prices are not equivalent to implementation services.
These planning ranges assume usable business data, permitted access to your systems, supported integrations and a named person to review important decisions. We use useful features in your existing software before building something new.
Your written proposal confirms the workflows, integrations, testing, training and handover included. Software and usage charges, optional support and any equipment are shown separately. Estimated time returned is capacity your team can put to work, not a promise that payroll will fall or revenue will rise.
Managed care is optional. Choose who owns monitoring, updates and support after handover.
Your team operates the delivered workflows after handover. No ongoing monitoring, maintenance or support included. Vendor subscriptions and usage remain your responsibility.
Up to 2 support hours for agreed maintenance and troubleshooting. Additional work requires approval. Vendor costs are separate.
Up to 4 hours for agreed maintenance, monitoring review and improvements. No unlimited changes or 24/7 service. Vendor costs are separate.
Implementation estimates depend on your workflow, systems and requirements. A written proposal confirms the final price.
Talk about your project +No staffing change is assumed. The agents handle agreed tasks and support your team. Staffing decisions remain yours, and complex customer situations still need people.
Your people remain in charge of pricing exceptions, payments, staffing, professional judgments and safety. Each implementation defines approval boundaries and escalation before launch.
We should use useful capabilities you already own rather than sell you duplicates. The implementation should close workflow and adoption gaps, not add another subscription without a reason.
Start with the work that takes too much time. Identify the opportunity, check the fit and define a useful first implementation.
Talk about your project +
